Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to HELMI NATURE SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to HELMI NATURE SDN. BHD., accessible from https://hlmnature.com.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Area
We currently provide shipping within Malaysia only. We do not offer international shipping or delivery outside Malaysia.
2. Shipping Fee
Free shipping is provided for all Orders within Malaysia. No shipping fee will be charged for standard delivery.
3. Processing and Delivery
Orders will be processed after payment has been successfully confirmed. We aim to deliver all Orders within 7 days.
Delivery times may vary depending on courier operations, public holidays, weather conditions, high Order volumes, or other circumstances beyond Our reasonable control.
4. Overnight Delivery
We do not provide overnight or same-day delivery. All Orders will be delivered according to Our standard delivery timeframe.
5. Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact number. We are not responsible for delays caused by incorrect or incomplete delivery information.
6. Delivery Issues
If Your Order is delayed, damaged, incorrect, or has not been received within the stated delivery period, please contact Us at helminature@outlook.com with Your Order details. We will assist You in reviewing the delivery issue.
7. Contact Us
HELMI NATURE SDN. BHD.
NO. 5 JALAN PANDAN INDAH 4/6A, PANDAN INDAH, 55100 KUALA LUMPUR, W.P. KUALA LUMPUR
Email: helminature@outlook.com
Phone: (+60) 103153985
Customer Service: Monday – Friday, 9:00 AM – 6:00 PM