At HELMI NATURE SDN. BHD., we are committed to providing quality electrical appliances and products to our customers. Please review the following policy before making a purchase.
1. Return, Refund and Exchange
All items sold by HELMI NATURE SDN. BHD. are not exchangeable or refundable, except in the following circumstances:
- The wrong item was sent by the merchant.
- The item received does not match the specifications, description, features, or information advertised on our website.
- The item received is spoiled, damaged, or defective upon delivery.
- The order exceeds the delivery timeline stated in our Shipping Policy.
2. Evidence Required
For a return or refund request, customers are required to provide sufficient evidence, including:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
- A clear video showing the first use of the item, where applicable.
- Relevant photographs, order details, or any other supporting documents requested by HELMI NATURE SDN. BHD.
Failure to provide the required evidence may result in the request being rejected.
3. Return and Refund Request Period
All return and refund requests must be submitted to us within 24 hours of receiving the item.
Requests submitted after the 24-hour period, or requests without the required evidence, will not be accepted.
4. How to Submit a Request
Please contact our customer service team with the following information:
- Order number
- Customer name
- Reason for the return or refund
- Photos and required videos
- Any other relevant supporting information
Email: helminature@outlook.com
Phone: (+60) 103153985
Our customer service team will review the submitted information and advise you on the next steps.